Frequently Asked Questions

All orders are processed within 1–2 business days (Monday–Friday). Orders placed after 4:00 PM EST will begin processing the next business day.
Standard shipping takes 7–14 business days, while expedited shipping takes 3–7 business days (Monday–Friday).
You’ll receive a tracking number as soon as your order ships.

We offer standard and express shipping options. Costs are calculated at checkout based on your location and order size.

Yes, we currently ship to the following countries and regions:
North America: United States, Canada, Mexico
Oceania: Australia, New Zealand
Europe: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom
Asia & Middle East: Israel, Saudi Arabia, Singapore, United Arab Emirates
Please note: International customers are responsible for all fees imposed, including import taxes, customs duties, and fees levied by the buyer's country. Additional charges for customs clearance must be borne by the recipient.

We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; we kindly advise you to contact your local customs office for further information and estimates before ordering.

An Infinity Dress is a versatile convertible dress consisting of a fitted skirt and two long, adjustable straps. The straps can be wrapped, tied, and draped in countless ways to create over 100 unique looks—from halter necks and one-shoulder styles to gowns and tops.

Our Infinity Dresses are available in Regular One Size (fits sizes 0–18) and Plus One Size (fits sizes 18–24). We recommend checking our detailed Size Chart (link to size chart page) for precise measurements. With stretchy fabric and adjustable straps, the dress is comfortable, forgiving, and adaptable to a wide range of body types.

Please visit our “How to Tie” page or explore our step-by-step tutorial videos on our website and social media channels. It’s easier than it looks! We recommend starting with simple styles like one-shoulder or halter, and you’ll be creating more advanced wraps in no time.

We offer a 14-day return policy for unworn items in their original packaging with tags attached. Sale items are final sale. Please note that return shipping costs are the customer’s responsibility, and any customs duties paid on international orders are non-refundable. For more details, please visit our Return & Refund Policy page.

We recommend hand washing in cold water with a mild detergent and laying flat to dry. Do not wring or twist the fabric. If machine washing is necessary, use a gentle cycle and place the garment in a laundry bag. Low-heat ironing is acceptable if needed.

Our friendly customer support team is here to help! You can reach us by email at support@multiwaydress.com or through the contact form on our website. We aim to respond to all inquiries within 24–48 business hours.