Refund policy

We want you to be happy with your purchase. If you are not completely satisfied, you may request a return within 14 days of receiving your order, subject to the conditions below.

14-Day Return Policy

You have 14 days from the date your order is delivered to request a return.

To be eligible for a return, the item must be:

Unworn, unused, unwashed, and unaltered
In the same condition in which you received it
With all original tags attached
In its original packaging
Accompanied by a receipt or proof of purchase

Items that show signs of wear, washing, alterations, stains, odors, damage, or missing tags may not be eligible for a refund.

How to Start a Return

Before sending your item back, please contact us at contact@kmbridal.com within 14 days of delivery to request a return.

Once your return request is approved, we will provide you with the return address and return instructions.

Please do not send your return without contacting us first. Returns sent without prior authorization may not be accepted.

Return Shipping Costs

Customers are responsible for arranging and paying for return shipping.

KMbridal does not provide prepaid return shipping labels for standard returns, including returns due to:

Change of mind
Incorrect size ordered
Color preference
Style preference
No longer needing the item
Ordering multiple sizes or colors to choose from

Original shipping charges, if any, are non-refundable unless the return is due to an error on our part.

We strongly recommend using a trackable shipping service and keeping your shipping receipt and tracking number until your refund has been completed.

KMbridal is not responsible for return packages that are lost, damaged, or not delivered to our return facility.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your item arrives damaged, defective, or you receive the wrong item, please contact us immediately at contact@kmbridal.com with your order number and photos of the issue.

We will review the situation and provide an appropriate solution.

Non-Returnable Items

Certain items cannot be returned, including:

Custom-made or personalized items
Items that have been worn, washed, altered, or damaged after delivery
Items without original tags
Gift cards
Final sale items, where clearly marked as final sale

Please contact us before purchasing if you have questions about whether a particular item is eligible for return.

Exchanges

If you would like a different size, color, or style, we recommend returning the original eligible item and placing a new order for the item you want.

Customers are responsible for the return shipping cost for exchange-related returns.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may have additional cancellation and return rights under applicable consumer protection laws.

Unless otherwise required by applicable law, returned merchandise must be unworn, unused, unwashed, with tags attached, and in its original condition and packaging.

Refunds

Once we receive your return, we will inspect the item and notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–7 business days.

Please note that your bank or credit card company may require additional time to process and post the refund to your account.

Original shipping charges are non-refundable unless otherwise required by law or the return is the result of an error by KMbridal.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@kmbridal.com.