Contact information

We're here to help make your KMbridal® experience as easy as possible.

Whether you need help choosing a size or color, styling an Infinity Dress, checking your order, arranging a return, or preparing for an upcoming wedding, our customer support team is happy to assist.

Customer Support

Email: contact@kmbridal.com

Support Hours:
Monday – Friday
9:00 AM – 5:00 PM Eastern Time (ET)

We aim to respond to customer inquiries as quickly as possible during business hours.

For questions about an existing order, please include your order number in your message so we can assist you more efficiently.

How Can We Help?

Feel free to contact us about:

Order status & tracking
Shipping questions
Returns & refunds
Size & fit recommendations
Infinity Dress styling
Bridesmaid dress colors
Bridal party orders
Custom sizing & custom orders
Product questions
Wedding & event orders

If your question is about sizing, we recommend including your measurements and the product you're interested in.

For bridal party orders, you may also include your wedding date, preferred color, dress style, and approximate number of dresses so our team can better assist you.

Phone Support

United States — Customer Support

+1 (213) 960-2323

For general customer service and order-related inquiries.

China — Supply Chain Inquiries

+86 136-9690-8338

For supply chain and business-related inquiries.

For the fastest assistance with an existing customer order, we recommend contacting us by email at contact@kmbridal.com.

Returns

Need to return an item?

Please contact us before sending your return.

Eligible returns must be requested within 14 days of receiving your order, in accordance with our Return & Refund Policy.

Once your return request has been approved, our customer support team will provide you with the correct return warehouse address and return instructions.

Customers are responsible for arranging and paying for return shipping.

Important

Please do NOT send returns to our company or office addresses listed below.

These addresses are for business and administrative purposes only and are not return warehouses.

Returns sent to these addresses without prior authorization may not be accepted, and KMbridal® is not responsible for additional costs, delays, or losses resulting from unauthorized returns.

Always contact contact@kmbridal.com before returning an item.

Business Information

United States Office & Operations

PURETRENDY INC
259 S Center St, Num 258
Casper, WY 82601
United States

Please note: This is not a return address.

Supply Chain & Administrative Office

Xiamen Ruihefeng Trading Co., Ltd.
Room 207B9, No. 196, Linhoushe, Huli District
Xiamen, Fujian 361015
China

Please note: This is not a return address.

Shopping for a Wedding?

We know timing matters when you're preparing for a wedding or special event.

If you have questions about sizing, colors, bridal party orders, or delivery timing, contact us before placing your order and we'll be happy to help.

For the best assistance, please include:

Wedding Date · Dress Style · Color · Size · Quantity

Please remember that delivery estimates are not guaranteed event-date delivery promises, so we recommend ordering well in advance whenever possible.