Shipping policy

At KMbridal®, we understand that timing matters — especially when you're shopping for a wedding or special occasion.

We work hard to process and ship every order as quickly as possible. Please review the information below before placing your order.

Order Processing Time

Most orders are processed within 1–2 business days (Monday–Friday) after your order is placed and payment is successfully confirmed.

Our daily order cut-off time is 4:00 PM Eastern Time (ET). Orders placed after the cut-off time may begin processing on the following business day.

Weekends and public holidays are not considered business days.

During peak wedding seasons, holidays, major sales, or promotional events, processing may occasionally take longer.

Shipping Rates

Shipping costs are calculated based on your destination and selected shipping method.

Destination	Standard Shipping	Expedited Shipping
United States, Canada & Mexico	$9.99	$19.99
Other Supported Countries	$19.99	$29.99

The available shipping methods and final shipping charge will be displayed at checkout before payment.

Estimated Delivery Times

Estimated total delivery time consists of:

Processing Time + Shipping Transit Time

Standard Shipping

Estimated transit time: 7–14 business days

Expedited Shipping

Estimated transit time: 3–7 business days

Please note that these are estimated delivery timeframes and are not guaranteed delivery dates.

Delivery may occasionally be affected by circumstances outside our control, including carrier delays, severe weather, customs processing, holidays, incorrect or incomplete addresses, and other transportation disruptions.

Ordering for a Wedding or Special Event

If you're ordering for a wedding, bridesmaid party, prom, photoshoot, or another date-specific event, we strongly recommend ordering well in advance of your event date.

Please allow additional time for unexpected shipping delays, sizing adjustments, alterations, or exchanges.

Do not schedule your order to arrive immediately before your wedding or event whenever possible.

KMbridal cannot guarantee delivery by a specific wedding, travel, photography, or event date unless expressly confirmed by us in writing.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

Tracking updates are controlled by the shipping carrier and may occasionally be delayed.

Shipping Destinations

KMbridal currently ships to selected destinations, including:

North America:
United States, Canada, Mexico

Oceania:
Australia, New Zealand

Europe:
Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom

Asia & Middle East:
Israel, Saudi Arabia, Singapore, United Arab Emirates

Available shipping destinations may change from time to time. The countries and shipping options available during checkout represent the current destinations available for your order.

Please Check Your Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your:

Full name
Street address
Apartment or unit number
City
State/Province
Postal/ZIP code
Country
Telephone number

If you notice an error after placing your order, please contact us at contact@kmbridal.com as soon as possible.

We will try to update the address if the order has not yet shipped, but we cannot guarantee address changes once an order has entered processing or has been shipped.

KMbridal is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer.

Delayed Packages

Occasional shipping delays can happen due to circumstances outside KMbridal's direct control.

These may include:

Carrier delays
Severe weather
Customs inspections
Transportation disruptions
Peak holiday shipping volume
Local delivery disruptions
Incorrect or incomplete addresses

If your tracking information has not updated for an extended period, please contact us at contact@kmbridal.com, and we will assist you in reviewing the shipment status.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the customer.

Customs policies vary by country. We recommend checking your country's import requirements before placing an international order.

KMbridal is not responsible for delays caused by customs processing.

Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you cannot locate it, please:

Check around your delivery location.
Ask household members, neighbors, building management, or reception staff.
Check any safe locations where the carrier may have left the package.
Contact the shipping carrier directly using your tracking number.

If you still cannot locate the package, please contact us at contact@kmbridal.com, and we will help you review the available shipping information.

A carrier's "Delivered" scan does not automatically establish eligibility for a refund or replacement; each situation will be reviewed based on the available tracking and delivery information.

Returned-to-Sender Packages

Packages may be returned to us because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, or failure to complete required customs procedures.

If a package is returned to us, please contact contact@kmbridal.com so we can review the available options.

Additional shipping charges may apply if you request that the package be shipped again.